[04:39] Nate’s background
[07:16] How does one focus on team building, service delivery, customer experience?
[10:13] The ability to build a revenue engine that works with the product engine.
[11:18] Understanding marketing and sales channels as your platforms
[12:04] What to look for inside of an eCommerce transaction funnel or inside of a marketplace
[14:34] What could also serve as instrumentation panel for success
[16:35] How to ensure strategic direction is implemented
[17:04] The art of balancing competing priorities
[19:22] Use empirical evidence to decide stages of your opportunity funnel.
[20:19] Moving from discovery of that into something predictable, repeatable, and scalable.
[23:19] Begin the experiment for the best customer experience
[00:36] Jake’s background
[02:50] How Jake scaled Glassdoor from 0 to almost 1M in MRR in under 16 months
[04:00] Some of Jake’s early pitfalls and how he learned from them
[08:28] Jake’s process for evaluating whether someone is a good fit for his team
[11:02] Why Jake started his own firm
[16:17] Don’t underinvest in process or infrastructure as you grow in scale
[18:15] How Jake unwinds
[18:44] How Jake works smart and efficiently
