Demand Generation

Blog Post

The Do’s and Don’ts of Email Marketing

The Do’s and Don’ts of Email Marketing

We are now using email more than ever before. 

Back in 2017, people sent around 269 billion emails each day. In 2022, that figure has hit 333.2 billion — and it is projected to grow to 376.4 billion in 2025. 

Email has always been an awkward marketing medium. If you add emojis, casual language, or exclamation marks, your email will come across as very informal. On the flip side, many marketers err on the side of caution and end up coming across as cold or spammy. 

Bad email marketing also has consequences. If you don't follow email etiquette rules carefully, you can damage your website domain's health (and thus, your wider Search Engine Optimization (SEO) efforts). 

To help you master email etiquette and protect your domain's health, this article will cover the do's and don'ts of email marketing. 

Email Do’s

Here's a list of things you want to make sure you are doing as an email marketer:

  • Use a recognizable sender email address that's similar to your brand name. This way, recipients will recognize who the email is from.

  • Check if your emails are going to spam with isNOTspam.com. To use this tool, add the email address isNOTspam.com gives you to your marketing list (everyone will get a unique address). Then, press "view your report." isNOTspam.com will run several authentication tests and tell you if your email passed or failed.

Source: isNOTspam.com. A screenshot of the first few checks isNOTspam.com runs and their results

  • Don't send emails more frequently than every two business days. Doing so can land you in the spam folder and encourage people to unsubscribe.

  • Monitor your email marketing metrics carefully. This includes your bounce rate, open rate, deliverability rate, Click-Through Rate (CTR), list growth rate, and conversion rate.

  • Use a concise subject line that's easy to read. Try to use everyday language and stick to 60 characters or less (roughly nine words). Make sure you also choose a subject line that reflects your email's body text. 

  • Check your spelling and grammar carefully with professional tools like Grammarly and Writer.com. Spelling and grammatical errors can turn potential customers away, so double check for them.

  • Use mailtester.com to verify the addresses on your email list. This will help you spot invalid email addresses so you can remove them. 

Source: mailtester.com. An image of sample data from mailtester.com's email list verification tool.

  • Make your unsubscribe button easy to find. This is mandated by the CAN-SPAM act.  

  • Monitor your results and check you are targeting the right audience. It may help to build an Ideal Customer Profile (ICP) to represent your audience. 

  • Stay within your Email Service Provider's (ESP's) daily allotment. Depending on your ESP, you may incur additional charges or penalties if you exceed your allotment.

  • Stay up to date with email marketing best practices. Best practices in emails change with new data and privacy legislation. Make a habit of checking if your marketing is compliant every quarter. This is also the kind of task a marketing project manager can help you with.

Email Don’ts

Here's a list of things you do not want to do as an email marketer:

  • Write your entire subject line in CAPS LOCK. You may annoy recipients and trigger spam filters. 

  • Use exclamation points in your subject line. According to a study of 115,886,636 emails from the book Email Subject Lines That Actually Work, the open rate for subject lines with exclamation points is 45.5%, compared to the average of 51.9%. 

  • Use common spam filter trigger words. Examples include "free," "only," "winner," "money," "billion," and "price." 

  • Use more than one Call-To-Action (CTA). Instead, direct all your readers towards a single CTA that supports your overall email marketing goal. 

  • Use large images or embedded forms. These will load slowly and frustrate readers. They are also not particularly mobile-friendly (and many, many people read their emails on a mobile-device). 

  • Attach files. Doing so will activate spam filters that are trying to protect email users from ransomware. 

  • Use any dynamic scripts within your email. Dynamic scripts include Flash and JavaScript. 

  • Use too many bright fonts, underscores, or bolded fonts. These are great attention-getters, but they can also make your email look overwhelming, unprofessional, and spammy. 

  • Purchase email lists from a third-party provider. Using third-party provided email lists can damage your sender's reputation. You may also be fined for sending unconsenting parties unsolicited emails. 

  • Mislead people with your email header or the "from" field. These practices are considered "email spoofing," and they can damage your sender's reputation and land your email in the spam folder.

Email Communication Etiquette and The Role It Plays In Your Marketing

Email marketing can be very lucrative for brands. Statistics from the Data and Marketing Association in the U.K shows that the Return on Investment (ROI) from email marketing is over 3510%

Following the email do's and don'ts in this article will help you maximize your reach with email marketing. 

If you'd like to boost your marketing further, reach out to Matter Made. Matter Made helps eCommerce brands leverage Product-Led Growth (PLG), RevOps, demand generation, and more. 

Contact Matter Made today!

 

Demand Generation

Blog Post

The Power of Full Funnel Marketing on Revenue Growth

“Full funnel marketing” isn’t just a buzzword — it’s a radical approach that can grow your revenue sustainably, keep customers happy, reduce retention, and positively transform your relationship with prospects. 

This article will cover the basics of the full funnel marketing approach, the four demand actions that fuel the funnel, and what investing in full-funnel optimization can do for your business. 

What do we mean by “full funnel”? 

Full funnel means serving the buyer at all lifecycle stages of the funnel — from pre-brand awareness and engagement through to customer retention and growth. In other words, full-funnel means not neglecting one area or another just because:

  • It seems to be fine/working without effort/support
  • It doesn’t seem necessary or needed
  • Your other efforts in the funnel are doing fine without it

While shaped like a funnel, the growth efforts you do — whether in marketing, in sales, in customer success, etc. — act more like a web of influence with full-funnel marketing. 

Here are two examples of full-funnel marketing strategies:

  1. You engage deeper with your customers through advocacy programs and paid media marketing. This involves creating high-quality organic mid-funnel content and referral support.

  1. You gather both quantitative and qualitative data as a prospect converts to a customer. This helps you refine your top-of-funnel ICP understanding and targeting, identify key accounts to either pursue (with new customers) or grow (with existing customers) with high traction, and build more tailored post-purchase onboarding and education programs for greater retention.

The four demand engine actions that fuel the funnel

Demand generation and growth often gets the misconception that it’s just “capturing demand” for a company … aka, lead generation. But there’s a reason intelligent B2B brands evolved from the marketing focus of just “lead generation” to demand generation and overall funnel growth marketing — it’s so much more than just capturing leads.

Demand generation breaks down into four core actions that support revenue growth across the funnel:

  1. Creating demand
  2. Capturing demand
  3. Accelerating demand
  4. Growing demand

Creating demand

Whether your category already exists or you’re building the category, creating awareness of the problem your market has is vital to selling a solution. 

Capturing demand

This is the point at which you’ve garnered enough intrigue from your market for them to engage in a meaningful way to move that interest from “unknown” to “known.” In other words, you’ve captured some data that proves these captured prospects are interested. This could be through website traffic, making contact with a salesperson, or taking an action like joining your email list.

Accelerating demand

This is when you invest in marketing to prospective leads and engaging with them. The aim is to deepen their connection to your brand and its ability to serve their needs and goals, converting a passive soft interest into a higher intent that could lead to a sale.

Growing demand

Marketing isn’t done once you secure a sale! This step involves investing in things like post-purchase nurturing to onboard customers, advocacy programs, and key account identification for growth. 

These stages come together to create this marketing and sales funnel:

A graphic showing a sales funnel with key stages like awareness, consideration, action, adoption, and account growth.

Why are all four stages required for success?

Because brands often neglect demand creation 

Without creating new demand, your audience's existing intent to buy/awareness is finite. You’ll hit the wall trying to capture interest and prospects out of a pool of buyers that is not being expanded on.

The brand that creates demand wins. As your competition in the field grows, if you aren’t driving the in-market knowledge, education, and awareness around your market’s problem/solution, you will become one of many. As one of many, there is no loyalty or connective tissue between your brand and the needs of your buyer. Good luck trying to capture that unloyal buyer base.

But just investing in thought leadership and creating demand isn’t the solution to your funnel and revenue growth alone. More robust demand capture and acceleration programs, in partnership with sales, are the biggest driver toward your new revenue goals. 

The businesses that win with both high potential buyer capture and conversion to customers are the ones that invest in dynamic, personalized, and thoughtful experiences for those prospects across the first 2/3rds of the typical funnel.

This means leveraging insights and data intelligently to make sure each touchpoint/engagement with that person is relevant and adds value to them. This engagement must align with the person’s demographics, primary pain points, and where they see value. 

Because sales and marketing must be aligned

If every lead you get contact info on is shot over the fence to sales without any prioritizations, you’re not putting your customers first and likely losing potential sales because of it.

Intelligently combining nurture programs, leveraging lead scoring mechanisms, and bridging the collaboration gap between marketing and sales initiatives can create a better buyer experience while also providing warmer, more qualified prospects that do go to sales.

Because post-purchase marketing is vital for customer retention 

For the longest time, the marketing funnel ended at conversion. Eventually, more and more people recognized that support for engaging and helping post-purchase adoption of the solution was critical to reducing customer churn.

At Matter Made, we push our clients to think even more. A winning area for B2B business (especially SaaS) is when you push beyond your competitors by:

  1. Having little to no churn rate.
  2. Having a high-growth customer rate.

You can achieve these milestones by investing in key account identification and growth.

But this, too, doesn’t happen in a silo. A full-funnel cohesion of experience, messaging, and customer-centricity in marketing efforts is essential. Marketing with your customer base is one of the most powerful revenue sources — whether that’s in high-quality referrals, key account expansion, advocacy programs, etc. Businesses with strong recurring revenue are those that have figured out how to not just nullify churn rate, but multiply account investment with their solution. 

Note: Check out Matter Made’s case studies to see how Matter Made has maximized full funnel marketing tactics for clients, from helping to create that demand, to account-based marketing.

What investing in full-funnel optimization looks like

To give you an idea of what it might look like if you were weak in just one area of the funnel compared to competitors, here is a year-over-year look at three companies: 

Sample data from three companies showing the results of investing in full-funnel optimization.

In the first month or so, the growth difference doesn’t seem like much. But when you pull out to one or two years, you can see that you and your competitors have a painful gap. In many cases, this gap can’t be overcome once that time has passed, and that’s where you see many B2B SaaS brands fall out of the market.

An infographic showing the results of investing in full-funnel optimization.

Remember: these data points are only giving examples of weaknesses in one area of the funnel. Imagine if you only focused on mid-funnel demand capture and not investing in creation or growth?!

Three steps you can take now that you know the importance of full-funnel optimization

Step 1. Assess if you’re doing all four demand actions

This doesn’t need to be scientific, but step back to review if you’re doing all four actions to serve the full funnel. Grade your efforts using this scale:

  • Little to not at all
  • Somewhat
  • A good amount
  • A lot

Step 2. Prioritize areas of the funnel you need to improve on

From what you may have identified, likely starting with any you marked as “little to not at all” or “somewhat,” order the priorities of the areas you need to focus on as a business.

If you need to do more in multiple areas, you’ll find that you’ll probably prioritize top to bottom on the funnel. For example, if you are not doing much to accelerate or grow demand, you’ll want to prioritize accelerating marketing efforts over growing. 

Step 3. Identify how to fill those demand gaps

Do you have the internal resources to support where you’re underserving? Do you need to outsource?

Work on mapping out what you have in skill or ability, and then where you should outsource. Some skills are super critical to have in-house — for example, your brand/content expert. Some skills can be outsourced with greater success — for example, demand generation programming. 

Master your full-funnel marketing

Investing in optimizing your full-funnel marketing will boost your revenue short-term and long-term. It’s a no-brainer if you’re chasing sustainable growth and customer satisfaction. 

If tackling full funnel optimization for your company immediately leaves you unsure on where to start or overwhelmed by the effort and time/energy/resources required to do it, reach out to us here at Matter Made. We're made up of a team of fire-breathing funnel marketing experts that are deploying game-changing growth tactics on the daily for our clients.

Let us do the same for you. 

Monique Olan, Director of Demand Generation

Ready to drive efficient demand?

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