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The Do’s and Don’ts of Email Marketing

We are now using email more than ever before. 

Back in 2017, people sent around 269 billion emails each day. In 2022, that figure has hit 333.2 billion — and it is projected to grow to 376.4 billion in 2025. 

Email has always been an awkward marketing medium. If you add emojis, casual language, or exclamation marks, your email will come across as very informal. On the flip side, many marketers err on the side of caution and end up coming across as cold or spammy. 

Bad email marketing also has consequences. If you don't follow email etiquette rules carefully, you can damage your website domain's health (and thus, your wider Search Engine Optimization (SEO) efforts). 

To help you master email etiquette and protect your domain's health, this article will cover the do's and don'ts of email marketing. 

Email Do’s

Here's a list of things you want to make sure you are doing as an email marketer:

  • Use a recognizable sender email address that's similar to your brand name. This way, recipients will recognize who the email is from.

  • Check if your emails are going to spam with isNOTspam.com. To use this tool, add the email address isNOTspam.com gives you to your marketing list (everyone will get a unique address). Then, press "view your report." isNOTspam.com will run several authentication tests and tell you if your email passed or failed.

Source: isNOTspam.com. A screenshot of the first few checks isNOTspam.com runs and their results

  • Don't send emails more frequently than every two business days. Doing so can land you in the spam folder and encourage people to unsubscribe.

  • Monitor your email marketing metrics carefully. This includes your bounce rate, open rate, deliverability rate, Click-Through Rate (CTR), list growth rate, and conversion rate.

  • Use a concise subject line that's easy to read. Try to use everyday language and stick to 60 characters or less (roughly nine words). Make sure you also choose a subject line that reflects your email's body text. 

  • Check your spelling and grammar carefully with professional tools like Grammarly and Writer.com. Spelling and grammatical errors can turn potential customers away, so double check for them.

  • Use mailtester.com to verify the addresses on your email list. This will help you spot invalid email addresses so you can remove them. 

Source: mailtester.com. An image of sample data from mailtester.com's email list verification tool.

  • Make your unsubscribe button easy to find. This is mandated by the CAN-SPAM act.  

  • Monitor your results and check you are targeting the right audience. It may help to build an Ideal Customer Profile (ICP) to represent your audience. 

  • Stay within your Email Service Provider's (ESP's) daily allotment. Depending on your ESP, you may incur additional charges or penalties if you exceed your allotment.

  • Stay up to date with email marketing best practices. Best practices in emails change with new data and privacy legislation. Make a habit of checking if your marketing is compliant every quarter. This is also the kind of task a marketing project manager can help you with.

Email Don’ts

Here's a list of things you do not want to do as an email marketer:

  • Write your entire subject line in CAPS LOCK. You may annoy recipients and trigger spam filters. 

  • Use exclamation points in your subject line. According to a study of 115,886,636 emails from the book Email Subject Lines That Actually Work, the open rate for subject lines with exclamation points is 45.5%, compared to the average of 51.9%. 

  • Use common spam filter trigger words. Examples include "free," "only," "winner," "money," "billion," and "price." 

  • Use more than one Call-To-Action (CTA). Instead, direct all your readers towards a single CTA that supports your overall email marketing goal. 

  • Use large images or embedded forms. These will load slowly and frustrate readers. They are also not particularly mobile-friendly (and many, many people read their emails on a mobile-device). 

  • Attach files. Doing so will activate spam filters that are trying to protect email users from ransomware. 

  • Use any dynamic scripts within your email. Dynamic scripts include Flash and JavaScript. 

  • Use too many bright fonts, underscores, or bolded fonts. These are great attention-getters, but they can also make your email look overwhelming, unprofessional, and spammy. 

  • Purchase email lists from a third-party provider. Using third-party provided email lists can damage your sender's reputation. You may also be fined for sending unconsenting parties unsolicited emails. 

  • Mislead people with your email header or the "from" field. These practices are considered "email spoofing," and they can damage your sender's reputation and land your email in the spam folder.

Email Communication Etiquette and The Role It Plays In Your Marketing

Email marketing can be very lucrative for brands. Statistics from the Data and Marketing Association in the U.K shows that the Return on Investment (ROI) from email marketing is over 3510%

Following the email do's and don'ts in this article will help you maximize your reach with email marketing. 

If you'd like to boost your marketing further, reach out to Matter Made. Matter Made helps eCommerce brands leverage Product-Led Growth (PLG), RevOps, demand generation, and more. 

Contact Matter Made today!


5 Tips For Creating Demand Before Capturing It

Building and launching a new product is exciting, especially if your research suggests there aren’t many great alternatives on the market.

But even with the right audience research and product-market fit, creating genuine "I can’t wait to try this thing" interest in your product is a tall order. Particularly for B2B SaaS, wherein your brand and its latest solution need to be compelling enough to a bunch of decision makers.

That’s where demand generation comes in — while lead generation is all about converting an audience that’s already aware of their problem and are actively hunting for solutions, B2B demand generation helps you create a buzz for your brand and its offerings by educating buyers about their challenges and your unique ability to solve them better than anyone else.

While there’s plenty you can do to generate leads for your new product, in this post, let’s look at the top five things you can do to generate demand for your B2B product before capturing it.

#1. Craft Educational Content to Build Brand Awareness and Authority

The first step to generating demand for your product is to create great content meant to introduce and inform people about a problem they’re facing.

Educate your audience in the three key stages of their buyer’s journey:

  • Stage 1. Non-aware. People that don't even realize they have a problem. Make them aware of the problem, its consequences, and available solutions with Top-of-the-Funnel (ToF) content such as:

  • Long-form guides
  • Blog posts
  • Infographics
  • Podcasts
  • Videos

  • Stage 2. Problem-aware. People that know they have a problem but no solution. Guide them through potential options and show them how your solution outperforms the rest with Middle-of-the-Funnel (MoF) content such as:

  • White papers
  • E-books
  • Case studies
  • Webinars

  • Stage 3. Solution aware. People that know the kind of solution needed to solve their problem and wish to finalize a product. Showcase your product in action and prove its benefits with Bottom-of-the-Funnel (BoF) content such as:

  • Case studies
  • Success stories
  • Demos
  • Free trials

Source: Content Marketing Institute. A table showing how effective each marketing channel is for each buyer stage.

#2. Focus On The Pain Point 

To generate demand in a space where your prospects are largely unaware of the snags your product addresses, you must concentrate all your content marketing efforts on leading your audience to the "aha!" moment.

It’s the moment your prospects realize that the problems they’re facing are worth investing good money in solving.

You can make this moment happen by following the PAS model: Illustrate the problem, agitate its pain with real-life examples and data (such as the % loss in productivity or revenue), and showcase your solution as the go-to one. So, put simply, find and understand your audience's biggest pain point and position your product as the solution to that problem.

#3. Promote User-Generated Content (UGC)

There aren’t many better ways to create demand for your new product than letting your initial, satisfied customers do the talking.

While not B2B, one of the best examples of UGC done right is GoPro. The renowned action camera company doesn’t rely on fancy big-budget marketing campaigns, but rather leverages handpicked content created by customers actively using their products. No hard sell.

Source: GoPro on Instagram. A screenshot of a post from GoPro's Instagram.

You can take a leaf out of their book by promoting your product’s good reviews and highlighting your happiest customers with testimonial videos.

All in all, UGC is the most authentic way to prove your solution’s effectiveness without the fluff. 

#4. Leverage Customer Feedback

Continuing along similar lines, modern buyers won’t even think about signing up unless they see positive reviews from happy customers. Word of mouth will always be the best way to create magnetic demand for your product.

The other side of that coin is to capture feedback from your happy customers and act on it.

After launching the pilot version of your SaaS product, quickly switch your focus to gathering honest and detailed feedback from your initial users. Then, add new features, content, pricing points, etc. to enhance your offering based on customer feedback.

By consistently acting on user feedback and showcasing your efforts publicly (on your social channels and via blog updates), you build trust and credibility for your brand and thus drive more demand for your product.

#5. Set Your Brand Apart

As innovative or revolutionary as your new product may be, odds are your prospective buyers still have options to pick from.

When your competition is offering a similar product as yours, your goal is to set yourself apart by pinpointing exactly what you offer that is different.

You can do this by:

  • Identifying your Unique Selling Proposition (USP) and relaying it throughout your brand messaging.
  • Keeping an eye on your competitors’ product updates, social media content, and user reviews to identify their customers’ most pressing pain points and address them iteratively in your product.

And although it’s a risky strategy, don't be afraid to be a bit bold or controversial in your content to stand out as a brand. This helps build a community of like-minded customers who’ll champion your product and filter out prospects who don’t share your brand’s outlook.

Content Creation and Demand Generation Walk Hand-in-Hand

Sure, investing in paid media helps drive immediate demand and leads for your new product. But, as cliché as it sounds, content is indeed king when it comes to generating inbound, non-intrusive interest in your B2B SaaS.

If you follow the strategies in this article you can fuel a sustainable (and growing!) demand for your product.

And if you wish to drive hockey-stick growth for your new product, you’re in the right place. Make Matter Made your partner in product-led growth and content-led demand generation to meet your most ambitious MRR targets fast.

Speed to Lead: What Is It And How To Improve Yours

Common sense — backed by recent studies — suggests the more time you take to respond to an inbound lead, the less likely you are to qualify that lead or turn them into a customer.

For instance, a Workato study of 114 B2B companies found that 99% of companies aren’t responding within 5 minutes.

A sub-5-minute lead response time may sound a bit unrealistic, but in this era of countless choices, it can be the difference between winning a lead or losing them to a competitor.

That’s what “speed to lead” is all about — not letting leads slip through the cracks or put friction in their way when they are ready to talk to sales.

In this post, we'll cover how you can use lead routing to hit optimal speed to lead.

But first, let’s understand...

What is lead routing? And what is a “qualified” lead?

Lead routing is the process of automatically assigning leads to the appropriate reps on your sales team based on pre-set criteria, such as deal value, territory, etc.

This process can vary based on your company’s sales model and how you collect leads — but, the purpose remains the same: to respond to leads at record speeds and win more deals.

An effective approach to lead routing is using forms to qualify leads along with lead enrichment — the process of adding a lead’s information (such as email address, role, company size, etc.) to your lead records. A “qualified” lead is one that’s ripe for conversion based on the requirements and budget information they have shared.

This helps to accelerate lead qualification and automatically redirect a lead to the right sales rep’s queue.

So, let’s take a look at how you can route leads accurately and quickly by equipping your sales team with the right tools.

How to use sales enablement for lead routing

You can satisfy your lead’s need for speed, qualify them, and route them to the right sales reps by equipping your sales team with the resources (content, tools, and processes) they need to close more deals.

Here’s one way to do that:

Step #1. Get a lead conversion tool like Chili Piper

Chili Piper is a form concierge tool that facilitates more meetings and bookings from interested visitors on your SaaS website.

As opposed to the old approach wherein visitors fill out a form and see a message like “We’ll get back to you” — which causes a good chunk of your leads to leak out of your sales funnel — Chili Piper lets you create an interactive calendar which prospects can use to instantly pick a convenient meeting time with the appropriate sales rep on your team..

Source: Chili Piper. A picture of a calendar tool from Chili Piper

Chili Piper helps automate routing based on rules that make sense to your business, such as company size, territory, industry, ownership, etc. It lets you use one form for many outcomes based on a prospect’s responses - no need for multiple forms and byzantine workflows to get them to the right person.

Step #2. Set up your form

To integrate Chili Piper with any of your existing web forms, follow these steps:

  1. Log in with your CRM
  2. Then, log in with your email provider (Google, Office 365, etc.)
  3. Install the Google Chrome Extension
  4. Configure your personal information to automatically tailor your meeting invite templates:
  1. Video conferencing link to Conference Details
  2. Working hours
  3. Phone number
  1. Connect your integrations (CRM, email, etc.)

Check out a step-by-step video to set up your form, plus answers to some FAQs here.

Step #3. Route leads

Lead routing helps ensure the right leads reach the right reps at the right time, saving everyone time and effort.

Here are three typical ways to route leads:

By territory or location

If you have a distributed sales team and customers across continents, then determining lead ownership by location makes sense. A rep who works in the same time zone as the lead is more likely to respond instantly and get on a call to nurture the lead.

To route leads using this approach, simply build the rule into your Chili Piper settings. Then, you can get inbound leads to reps working within that territory, instantly.

By value

The bigger the potential monetary value of a lead, the more personalized attention they’d necessitate.

This approach boosts sales efficiency by focusing on your most valuable resource — the rep’s time. It entails routing smaller inquiries to a low-touch, high volume, one-to-many sales channel (such as a chatbot or knowledge base) while investing greater resources in closing larger deals.

Using a platform like Clearbit or ZoomInfo, you can transfer data about a lead’s potential deal size to your CRM and then route high-value, complex leads to your sales team.

By lead score

This lead routing approach involves assigning a quantitative (0-100) or qualitative (such as “high, “medium,” “low”) value to every lead to help the sales team prioritize leads.

Leads can be scored a combination of aforementioned aspects such as deal value and demographics, along with other metrics like engagement with your company (on email, social media, etc.) to assess the probability of a lead becoming a customer.

Source: CyberClick. A picture of the lead scoring model with sample scores

Scoring helps define the level of lead nurturing and personalization from a dedicated sales rep a lead requires, or if they could close with a low-touch approach. By routing leads with higher scores (who are likely ready to buy) to your sales team, you improve your team’s efficiency and reduce their frustration with getting low-quality leads.

Step #4. Engage leads

Once a lead is routed to the right rep based on your pre-set criteria, the final step is for your sales team to engage leads and nurture them to conversion by:

  • Providing them with relevant content
  • Demonstrating product use, features, and benefits
  • Helping them in choosing the right plan (or tailoring the pricing) and onboarding
  • And so on.

Time to convert more inbound leads

The more mature your business becomes and the more elaborate your prospect’s needs are, the trickier it is to maintain a super-speedy response time that packs a personalized touch.

Hyper-growth businesses, in particular, can benefit from stronger sales enablement and automation via online forms that automatically qualify leads, route them to the correct rep, and display a simple self-scheduler that lets them instantly book a meeting/demo time based on their preferences. This helps ensure no leads fall through the cracks, sensible distribution of leads among the sales team, and optimal sales speed.

So, don’t let a qualified lead pass you by. Leverage a tool like Chili Piper to get them into your queue and on your calendar, reduce friction, and close the deal.

And when you’re ready to drive hockey-stick hyper-growth for your B2B SaaS, Matter Made can help you marry your marketing with sales ops to close more leads and scale faster.

Daniel Schutzman, Head of Revenue Operations

The Power of Full Funnel Marketing on Revenue Growth

“Full funnel marketing” isn’t just a buzzword — it’s a radical approach that can grow your revenue sustainably, keep customers happy, reduce retention, and positively transform your relationship with prospects. 

This article will cover the basics of the full funnel marketing approach, the four demand actions that fuel the funnel, and what investing in full-funnel optimization can do for your business. 

What do we mean by “full funnel”? 

Full funnel means serving the buyer at all lifecycle stages of the funnel — from pre-brand awareness and engagement through to customer retention and growth. In other words, full-funnel means not neglecting one area or another just because:

  • It seems to be fine/working without effort/support
  • It doesn’t seem necessary or needed
  • Your other efforts in the funnel are doing fine without it

While shaped like a funnel, the growth efforts you do — whether in marketing, in sales, in customer success, etc. — act more like a web of influence with full-funnel marketing. 

Here are two examples of full-funnel marketing strategies:

  1. You engage deeper with your customers through advocacy programs and paid media marketing. This involves creating high-quality organic mid-funnel content and referral support.

  1. You gather both quantitative and qualitative data as a prospect converts to a customer. This helps you refine your top-of-funnel ICP understanding and targeting, identify key accounts to either pursue (with new customers) or grow (with existing customers) with high traction, and build more tailored post-purchase onboarding and education programs for greater retention.

The four demand engine actions that fuel the funnel

Demand generation and growth often gets the misconception that it’s just “capturing demand” for a company … aka, lead generation. But there’s a reason intelligent B2B brands evolved from the marketing focus of just “lead generation” to demand generation and overall funnel growth marketing — it’s so much more than just capturing leads.

Demand generation breaks down into four core actions that support revenue growth across the funnel:

  1. Creating demand
  2. Capturing demand
  3. Accelerating demand
  4. Growing demand

Creating demand

Whether your category already exists or you’re building the category, creating awareness of the problem your market has is vital to selling a solution. 

Capturing demand

This is the point at which you’ve garnered enough intrigue from your market for them to engage in a meaningful way to move that interest from “unknown” to “known.” In other words, you’ve captured some data that proves these captured prospects are interested. This could be through website traffic, making contact with a salesperson, or taking an action like joining your email list.

Accelerating demand

This is when you invest in marketing to prospective leads and engaging with them. The aim is to deepen their connection to your brand and its ability to serve their needs and goals, converting a passive soft interest into a higher intent that could lead to a sale.

Growing demand

Marketing isn’t done once you secure a sale! This step involves investing in things like post-purchase nurturing to onboard customers, advocacy programs, and key account identification for growth. 

These stages come together to create this marketing and sales funnel:

A graphic showing a sales funnel with key stages like awareness, consideration, action, adoption, and account growth.

Why are all four stages required for success?

Because brands often neglect demand creation 

Without creating new demand, your audience's existing intent to buy/awareness is finite. You’ll hit the wall trying to capture interest and prospects out of a pool of buyers that is not being expanded on.

The brand that creates demand wins. As your competition in the field grows, if you aren’t driving the in-market knowledge, education, and awareness around your market’s problem/solution, you will become one of many. As one of many, there is no loyalty or connective tissue between your brand and the needs of your buyer. Good luck trying to capture that unloyal buyer base.

But just investing in thought leadership and creating demand isn’t the solution to your funnel and revenue growth alone. More robust demand capture and acceleration programs, in partnership with sales, are the biggest driver toward your new revenue goals. 

The businesses that win with both high potential buyer capture and conversion to customers are the ones that invest in dynamic, personalized, and thoughtful experiences for those prospects across the first 2/3rds of the typical funnel.

This means leveraging insights and data intelligently to make sure each touchpoint/engagement with that person is relevant and adds value to them. This engagement must align with the person’s demographics, primary pain points, and where they see value. 

Because sales and marketing must be aligned

If every lead you get contact info on is shot over the fence to sales without any prioritizations, you’re not putting your customers first and likely losing potential sales because of it.

Intelligently combining nurture programs, leveraging lead scoring mechanisms, and bridging the collaboration gap between marketing and sales initiatives can create a better buyer experience while also providing warmer, more qualified prospects that do go to sales.

Because post-purchase marketing is vital for customer retention 

For the longest time, the marketing funnel ended at conversion. Eventually, more and more people recognized that support for engaging and helping post-purchase adoption of the solution was critical to reducing customer churn.

At Matter Made, we push our clients to think even more. A winning area for B2B business (especially SaaS) is when you push beyond your competitors by:

  1. Having little to no churn rate.
  2. Having a high-growth customer rate.

You can achieve these milestones by investing in key account identification and growth.

But this, too, doesn’t happen in a silo. A full-funnel cohesion of experience, messaging, and customer-centricity in marketing efforts is essential. Marketing with your customer base is one of the most powerful revenue sources — whether that’s in high-quality referrals, key account expansion, advocacy programs, etc. Businesses with strong recurring revenue are those that have figured out how to not just nullify churn rate, but multiply account investment with their solution. 

Note: Check out Matter Made’s case studies to see how Matter Made has maximized full funnel marketing tactics for clients, from helping to create that demand, to account-based marketing.

What investing in full-funnel optimization looks like

To give you an idea of what it might look like if you were weak in just one area of the funnel compared to competitors, here is a year-over-year look at three companies: 

Sample data from three companies showing the results of investing in full-funnel optimization.

In the first month or so, the growth difference doesn’t seem like much. But when you pull out to one or two years, you can see that you and your competitors have a painful gap. In many cases, this gap can’t be overcome once that time has passed, and that’s where you see many B2B SaaS brands fall out of the market.

An infographic showing the results of investing in full-funnel optimization.

Remember: these data points are only giving examples of weaknesses in one area of the funnel. Imagine if you only focused on mid-funnel demand capture and not investing in creation or growth?!

Three steps you can take now that you know the importance of full-funnel optimization

Step 1. Assess if you’re doing all four demand actions

This doesn’t need to be scientific, but step back to review if you’re doing all four actions to serve the full funnel. Grade your efforts using this scale:

  • Little to not at all
  • Somewhat
  • A good amount
  • A lot

Step 2. Prioritize areas of the funnel you need to improve on

From what you may have identified, likely starting with any you marked as “little to not at all” or “somewhat,” order the priorities of the areas you need to focus on as a business.

If you need to do more in multiple areas, you’ll find that you’ll probably prioritize top to bottom on the funnel. For example, if you are not doing much to accelerate or grow demand, you’ll want to prioritize accelerating marketing efforts over growing. 

Step 3. Identify how to fill those demand gaps

Do you have the internal resources to support where you’re underserving? Do you need to outsource?

Work on mapping out what you have in skill or ability, and then where you should outsource. Some skills are super critical to have in-house — for example, your brand/content expert. Some skills can be outsourced with greater success — for example, demand generation programming. 

Master your full-funnel marketing

Investing in optimizing your full-funnel marketing will boost your revenue short-term and long-term. It’s a no-brainer if you’re chasing sustainable growth and customer satisfaction. 

If tackling full funnel optimization for your company immediately leaves you unsure on where to start or overwhelmed by the effort and time/energy/resources required to do it, reach out to us here at Matter Made. We're made up of a team of fire-breathing funnel marketing experts that are deploying game-changing growth tactics on the daily for our clients.

Let us do the same for you. 

Monique Olan, Director of Demand Generation

6 Essentials for Running a Paid Media Campaign for a SAAS Company

As of 2021, people made 45.41 billion monthly searches on Google, 13.34 billion monthly searches on Youtube, and 11.74 billion monthly searches on Facebook. Social media is its own beast — there are currently 4.59 billion people using it. 

Standing out online is tough in 2022. The competition is fierce, and viewers are fairly selective about the content they consume. 

That's where paid media campaigns come in. Running one allows your SaaS business to stake a claim on a small corner of sites like Google, Facebook, Instagram, YouTube, TikTok, and more. 

But running a paid media campaign isn't as simple as buying ad space and running a few ads thrown together in an afternoon. So, to help you take your SaaS media campaigns to the next level, this article will cover the six essentials you need.

1. Determining Your Purpose

"Why?" isn't just a philosophical question designed to help you find meaning in an uncertain world. Knowing what you aim to achieve and why you want to achieve it is vital for developing a strong paid media campaign strategy. Think of it this way: how are you supposed to map out the path to your destination if you don't know where it is?

We recommend considering the big picture and choosing one goal you'd like to achieve with your media campaign. Here are some suggestions to get you thinking:

Awareness-based goals: 

  • Increase brand awareness
  • Reach a new target market 
  • Increase paid website traffic 

Conversion-based goals: 

  • Increase sales 
  • Improve Marketing Return on Investment (MROI)
  • Increase customer retention

Now, break this big goal into several smaller objectives. Objectives are milestones that help you know when you're on track to reach your goal. The best objectives are SMART ones, meaning they are Specific, Measurable, Achievable, Relevant, and Time-bound. 

Source: LaunchSpace A diagram showing that SMART stands for Specific, Measurable, Achievable, Relevant, and Time-Bound.

You can use this template to create a SMART objective: "by (time), we will increase (metric) by (x) using (strategies)." For example: "by the end of November, we will increase free trial sign-ups by 15% using Paid-Per-Click (PPC) Facebook ads."

Aim for 2-4 objectives as a general rule. Too many, and you'll find it hard to focus on them. Too few, and they won't show your progress towards your goal accurately. 

2. Understanding your ICP

Your Ideal Customer Profile (ICP) is a detailed description of the traits of your dream customer. Your ICP covers:

  • Firmographic and demographic attributes. Firmographic traits include a business's industry, size, location, structure, and performance. Demographic traits include an individual's gender, profession, income, age, and family structure. 
  • Environmental attributes. These include the economic, technological, and social forces influencing your ideal customer's purchasing decisions.
  • Behavioral attributes. This is how the lead behaves on your website, with salespeople, and on social media, and how the lead shows interest in your offerings. 

Here's a sample template from PropellerCRM to give you an idea of how these attributes come together in an ICP:

Source: PropellerCRM. A sample ICP breaking down a fictional company's pain points, decision-making factors, business objectives, etc.

It's worth investing time and funds into conducting market research with customers to develop your ICP. You want to really understand them — their pain points, motivations, challenges, goals, and what influences their purchasing decisions. 

Then, you should catalog your findings in an ICP template that your whole marketing team can access. Giving everyone access will ensure your customers stay top of mind for every marketing project.

When you design your paid media campaign, use your ICP to answer questions like:

  • How will the ideal customer react to this ad?
  • Does this ad touch on an ideal customer's pain points or motivations?
  • What could we change about this ad to better attract ideal customers?

That should keep you on track. 

3. Reaching your ideal customers

Now, you know who your ideal customers are. But what platforms do they use? After all, if your ideal customers don't use TikTok, you won't have any success running TikTok ads!

Ask your customers which platforms they use and try to understand how they use them. What content do they regularly engage with? What types of conversations do they have with others? What content niches are they interested in? These are all crucial things to know. 

More generally, we see certain audience trends on social media platforms. According to data from GWI, the three most common reasons people use social media is to keep in touch with loved ones, fill spare time, and read news stories. 

Source: DataReportal. A chart showing the top 16 reasons people use social media)

Here are the favored social media platforms of females globally:

  • Age 16-24: Instagram (24.2% use it)
  • Age 25-34: Instagram (18.2% use it)
  • Age 35-44: WhatsApp (15.7% use it)
  • Age 45-54: WhatsApp (17.6% use it)
  • Age 55-64:  WhatsApp (21.0% use it)

Here are the favored social media platforms of males globally:

  • Age 16-24: Instagram (22.8% use it)
  • Age 25-34: Facebook (16.4% use it)
  • Age 35-44: Facebook (18.0% use it)
  • Age 45-54: WhatsApp (19.3% use it)
  • Age 55-64: WhatsApp (22.5% use it)

And here is what people like to do on each platform:

Source: DataReportal. A table showing what activities people perform on social media)

4. Generating Qualified Leads 

Keeping your ideal customers top of mind is one thing, but actually reaching them is another. 

SaaS marketers tend to think of paid ad campaigns at a high level. They think about the message, success metrics, overall strategy, and the work that went into creating an ad. Customers and leads don't view ads in the same way. Things like the background color, the phrasing of the CTA, or how the person in the ad is smiling tend to attract their attention. 

Thinking like a SaaS marketer isn't a bad thing. But try to see your ads from a customer's perspective as well. Consider these elements:

  • Tone. Is it friendly, conversational, fun, sassy, professional, formal, etc.? 
  • Colors. Is your ad bright, dull, overwhelming, underwhelming, etc. Are the colors complimentary? Do you use warm or cool colors? 
  • The Call To Action (CTA). Are you using soft selling or hard selling? 
  • Messaging. Does your ad have a double meaning? Is the message clear? Are there any implications? 
  • Imagery. What tone does the imagery portray? How will viewers feel when they view the images?
  • Creativity. Is your ad unique? What is striking or innovative about it?

Aside from the contents of your ad itself, you should also consider these two elements:

  1. The type of ad. Video, in-feed, sponsored influencer post, text-based, paid search results, etc. 
  2. On-screen placement. Where does it appear on the viewer's screen — in the center, on the side, on the bottom, etc.?

Mastering ad types and ad placement will take time. You might want to run some A/B tests to see what your audience reacts best to. 

5. Refining & Consistently Conjuring Lead Generation

This essential activity — monitoring your campaign — must be performed periodically. We recommend doing a daily, weekly, and monthly check-in. 

Daily, you should look for major deviations in how people respond to your ads. This will help you catch any errors and act quickly to rectify them. 

Weekly, you should look at how your progress compares to previous weeks. Sudden drops in your metrics can indicate that your strategy isn't working, and you need to try a fresh approach. 

Monthly, you should look for industry trends that won't be fully visible daily or weekly. Things like a drop in results around certain events or a spike in results around the launch of a product. 

We recommend you use these metrics to evaluate your paid ad campaigns:

  • Impressions. How many people have seen your ad. 
  • Clicks. How many people clicked the ad.
  • Impressions vs. clicks (also called your "Click-Through Rate" or "CTR"). What percentage of people click your ads after viewing them.
  • Cost Per Click (CPC). How much each click costs.
  • Cost Per Acquisition (CPA). How much each sale costs.
  • Return on Advertising Spend (ROAS). Your total campaign cost subtracted from your total campaign revenue. 

Other metrics like your relevancy score on Facebook and your quality score on Google Adwords can measure how relevant your ads are to your target audience. 

6. Reevaluation of SAAS Marketing Funnel

Finally, you need to map out your sales funnel so you know how customers are getting from viewing your ad to finally purchasing your offering. 

Your sales funnel plays a major role in paid advertising campaigns, informing things like the pages you link in CTAs, what points you touch on to get customers' attention, and what direction you push ad leads in. With over 17,000 SaaS businesses in the U.S. and 2,000 SaaS businesses in the U.K alone, you really want to be on top of these things so you can stand out. 

SaaS sales funnels are working documents. You'll need to continuously update your sales funnel so you stay up to date with any shifts in customer behavior, internal shifts in your marketing, or external shifts in the market. An out-of-date sales funnel threatens the success of your marketing — you'd be basing today's ad on last year's facts. 


The SaaS industry is expected to grow at a Compound Annual Growth Rate (CAGR) of 25.89% from 2022 to 2028. Naturally, the competition between SaaS brands is fierce, and you need to be on top of your marketing if you want to stand out. 

Paid media campaigns can help you reach your marketing goals. And to master them, you need these six things:

  1. A purpose
  2. An understanding of your ICP
  3. A way to reach your ideal customers
  4. Ads that generate quality leads
  5. Daily, weekly, and monthly metric monitoring sessions
  6. Continuous re-evaluation of your sales funnel 

Kat Bowen, Performance Marketing Manager

The Demand Efficiency Podcast



Demand Generation


How To Build a PLG Funnel Your Sales Team Can Use

How To Build a PLG Funnel Your Sales Team Can Use

Is your sales team still using traditional selling strategies? Are they chasing cold leads in hopes of closing a sale before prospects experience the value of your product? 

A sales-first approach is how companies focus on Marketing-Qualified Leads (MQLs). But research shows that only 2% of MQLs convert to paying users. 

Traditional outreach isn’t the best use of your team’s time. It’s inefficient, expensive, results in dismal closing rates, and demotivates your reps. On top of this, most prospects aren’t ready to speak to sales about your product since they haven’t even tried it yet. 

Instead, the solution is to create a Product-Led Growth (PLG) funnel where sales reps target Product-Qualified Leads (PQLs) — leads that convert up to 15x better than MQLs.

You'll learn how to build a PQL funnel in this article. 

Data infrastructure: key for tracking PQLs at scale

To identify your PQLs and provide qualified leads to your sales team, you need to capture relevant data and define what a PQL is for your company. 

First comes your tech stack. You’ll need: 

  • Software to capture and store product usage data.
  • A CRM for PQL management and analysis. 
  • Tools for recording and understanding product interactions. 

These are the absolute basics, but there are many other platforms you can use to improve your PLG processes:

Source: Product Led. A diagram showing tech stack options for PLG companies.)

When your data stack is ready, it’s time to define your PQL criteria. Most companies define PQLs based on firmographics and usage data, but adding traditional MQL scoring is possible if you want to refine your funnel and optimize your product marketing

Your PQL scoring and criteria will be unique to your product, but they’ll fall under three major categories: 

  • Customer fit. Here, you’ll analyze a user’s firmographics against your Ideal Customer Profile (ICP). Metrics include their industry, location, company size, and role.

  • Product usage. Usage is every action (or lack of action) a user takes. Actions can signal how much value a user is getting. Metrics include usage frequency, features accessed, and usage velocity. Since product usage data is usually very high volume, select specific key conversion indicators and group your data accordingly. You can build out product ‘scores’ similar to behavioral scoring with your more traditional marketing activities. Make sure to regularly test accuracy of your defined ‘high intent’ product usage behavior to increase conversion. 

  • Quota usage. This can be anything from an increase of number of seats or users by organization to getting close to a limit on API calls or data storage. Driving continued product usage and building triggers for sales teams when limited quota is near can result in shorter deal cycles on average.

  • Buying intent. Intent is the final piece and signals that a user is ready to buy. Metrics include pricing page visits, interactions with Bottom Of The Funnel (BOFU) content, and quickly approaching usage limits. 

You want to be strict with your PQL criteria rather than have sales waste their time with the "spaghetti at the wall" approach of cold outreach. You want your team to know what to address for a prospect to upgrade to a customer. 

How to build a PLG funnel for your sales team

A sales-centric PLG marketing funnel needs to highlight leads that are ready for interaction. 

Here’s how: 

Step 1. Fix your mindset and define MQLs vs. PQLs for your business

For most companies, MQLs are the predominant lead type that sales reps receive. But with a PLG approach, you must focus on product-related interactions rather than marketing interactions.

Examples of product-related interactions include: 

  • Invitations
  • Message sent
  • Projects started
  • Data uploads
  • Notification interactions

It will depend on your product, but usage criteria always revolve around the main features users can access. Some marketing-centric criteria are still relevant for PQLs, though. For example, viewing a pricing page, help docs, or content related to your product — especially if viewed after a user signs up. 

Step 2. Merge your PQLs and MQLs into a comprehensive account view

Next, you’ll need somewhere to view the status of your leads. Not everyone will immediately become a PQL, so it’s still crucial to highlight MQLs that may be ready for the next step. 

Depending on your CRM, you may be able to view this data with some additional development, or you may need a different platform. Either way, the main information you’ll want to see includes: 

  • Whether the lead has engaged with your product
  • Overall ratings for MQL, PQL, and firmographic criteria
  • Specific criteria that a lead has met

Merging your PQLs and MQLs into a rolled-up Account (PQA) view in your CRM gives your sales and marketing teams a comprehensive way to understand intent beyond the individual level. Stitching product usage intent signals with marketing behavior gives you the full picture. 

Step 3. Assign PQLs to sales reps

The final step is to have a smooth process for PQL assignment. If you have a small team, you can do this manually, but it’s a good idea to use automation to assign leads if you want your system to scale well.

Alternatively, you can pre-assign leads to reps and set up notifications when a lead is ready for contact. 

Whenever you assign a lead or it becomes ready for contact, you must provide your reps with insights about the prospect. This information should include: 

  • The features a user interacts with most
  • The most active users and product champions for enterprise accounts
  • The type of upgrade an account will most likely need (e.g., more seats or premium features)

What a PLG funnel looks like

A PLG marketing funnel is much like the traditional sales funnel, except the product plays a significant role in moving prospects down the funnel. 

Source: Martech Zone. A diagram of the sales funnel with the stages awareness, interest, consideration, intent, evaluation, and purchase.

Here's how a PLG approach works in a typical sales funnel: 

  • Awareness. You'll share content and score your leads through typical MQL criteria at this stage. 

  • Interest. Awareness and interest are relatively similar in that consuming content is a prospect's primary focus. But you can move prospects into the interest stage when they consume a certain amount or type of content. 

  • Consideration. A prospect reaches this stage when they've signed up for a trial or freemium version of your product. 

  • Intent. If users engage substantially with your product during a trial, they'll quickly progress to this stage. Once here, you can gauge intent through the features a prospect uses and product-related content they consume. If they meet your PQL criteria, you can move them to the next stage. 

  • Evaluation. Once a user meets your PQL and firmographic criteria, you can pass them to your sales team. Now armed with product usage information, your rep's job is to find the perfect solution for the account and show how upgrading will benefit their business. 

  • Purchase and post-sale. The power of a PLG marketing funnel doesn't end once a user becomes a paying customer. You can assess product use and recommend extra features or cross-sell complementary products that are helpful to your customers. 

The four different PLG sales funnels

While most PLG sales funnels follow the general structure above, there are differences in when and how reps interact with prospects. There are generally four different approaches:

  • The self-serve funnel. Self-serve funnels give full autonomy to users. Users control how and when they move down the funnel while engaging with the product and your company's marketing. 

  • The sales-assisted funnel. This funnel is the simplest way for PLG companies to improve revenue. You bring users into the funnel with content and free trials, monitor their product usage, and then send in a rep to get the prospect over the line if they hit your PQL and firmographic criteria. 

  • The bottom-up funnel. This funnel is for active enterprise accounts (PQAs), so you'll need to analyze product usage for many users before moving an account down the funnel. 

  • The ABM funnel. ABM funnels also focus on enterprise accounts, except reps play a bigger role in moving accounts down the funnel. The main difference is that you'll need a concrete plan for educating stakeholders and convincing them to try your product. 

How to use product signals to build outreach for SDRs, nurture programs, and in-app campaigns 

Product signals are vital for moving users down your PLG funnel. You can also use them for retargeting and nurturing campaigns when you feel a prospect is losing interest or as signals for SDRs to contact a customer. 

You can trigger outreach tasks for SDRs using certain product signals. For example: 

  • When customers are trying to use features that aren't available.
  • When active customers reach the end of a free trial.
  • When users reach freemium account limits. 

Other signals can trigger automated lead nurturing. For example:

  • Upon signing up, you target users with content relevant to their firmographics — for example, "X ways enterprise users can make the most out of product XYZ."
  • You run re-engagement campaigns for prospects who haven't used your product for x number of days.

Finally, you can target other signals with in-app prompts. For example: 

  • You can prompt users to schedule a call with an SDR if they try to access a premium feature. 
  • You can notify inactive users that they're not making the most of the product and prompt them to complete a task. 
  • You can offer feature suggestions based on previous product usage. 

What a PLG funnel can do for your sales team

A PLG funnel streamlines the sales process for your team. It also highlights the most engaged prospects to target, leading to increased conversions and faster sales cycles. So sales reps can spend more time selling and problem-solving rather than educating prospects. 

Want to make the switch to product-led growth but don't have the time to implement it? 

At Matter Made, we help B2B tech companies reach unicorn status through tailored product-led growth and RevOps programs.

Join Dropbox, Loom, and our other success stories by scheduling a chat with us today!

Ren Fischer, Director of Demand Generation

Marketing Operations (MOPs) can be a person, department, or agency responsible for planning and managing marketing campaigns and optimizing them to boost revenue and company performance. 

MOPs handle activities like setting up new conversions, integrating with a new Customer Data Platform (CDP) or enrichment tool, overseeing paid media campaigns, etc. In SaaS enterprises and other major organizations, MOPs handle marketing analytics, funnel reporting, ensuring compliance with company goals, and allocating resources to optimize performance based on Key Performance Indicators (KPIs) that are directly connected to revenue. 

MOPs concentrate on higher-level strategic tasks while marketers are in the trenches handling most of the tactical marketing work.

Here’s more detail on what MOPs do in 2022:

The Importance of Marketing Ops in a SaaS Company

Marketing teams have unprecedented access to data that helps them understand their target audiences, judge the effectiveness of individual advertisements, track campaign results, and calculate Marketing ROI (MROI). Marketers can also use past data to create campaigns and messages tailored to customer needs — an approach that's highly efficient.

MOPs' mission in a SaaS company is to:

  • Optimize the returns on marketing data and technology investments
  • Coordinate marketing efforts to boost revenue
  • Guide the marketing team toward initiatives with the best potential ROI

MOPs are important because they handle:

Investments and Integrations in MarTech

A new MarTech tool is born every five seconds, or at least it seems that way in 2022. With more options to choose from than ever before, marketing teams evaluate tools based on several factors: 

  • Does it integrate with my current CRM?
  • Does it integrate with my product? 
  • How steep is this tool's learning curve? 
  • How long will it take until this tool becomes an asset? 

MOPs help answer these questions and make the new fields and connections necessary to fold new tools into the tech stack happen without disrupting current processes. 

Planning Key Results and Projects

Data-driven insights help MOPs guide marketing initiatives and campaigns that match the company's strategic goals. These insights also help MOPs design holistic, high-level strategies, as they reflect the latest data on consumer behaviors and preferences. 

Process Optimization  

MOPs are generally responsible for managing and optimizing marketing-related procedures. This optimization involves tinkering with marketing and sales processes, adopting lead-scoring and other activities to monitor lead quality, RevOps, simplifying reporting and other feedback systems, and building automations where appropriate. 

Reporting and Data Enrichment

MOPs manage marketing data, report the outcomes of campaigns and initiatives, and provide data-driven insights to boost revenue and inform strategic plans for the future. 

MOPs may also enrich data by combining information from many sources to provide better insights about target groups, prospects, clients, and the overall effectiveness of marketing initiatives. 

The Direction of Marketing Activities in 2022

As marketing tech stacks become increasingly complicated, marketing operations teams go from a luxury to a necessity. 

Without MOPs, an organization can burn hours, dollars, and sanity trying to achieve hyper-growth goals at a snail’s pace. Knowing that your ad spend is tied to reliable conversions, automating the booking experience for your site’s demo requesters, routing leads to the sales team in real-time, etc., helps you to work smarter and hit bigger goals.

MOPs matter for marketing in 2022. 

If you’d like to take your marketing to the next level, contact Matter Made and ask what we can do for your business.

There's no question that a successful marketing campaign requires careful planning and organization. But all too often, the day-to-day tasks of executing a marketing plan fall onto the marketing team itself. Unfortunately, this can be a recipe for disaster since it's difficult for one or even two people to do everything themselves. 

That's where a marketing project manager comes in. A good project manager can take the weight off your shoulders, ensuring that your campaigns are planned and executed smoothly and on time.

This article will cover what a marketing project manager is, what they do, and how they can take your marketing efforts to the next level. 

What is a marketing project manager?

In any organization, big or small, there are always projects underway. And for these projects to be successful, someone must manage them appropriately. That's where a marketing project manager comes in. A marketing project manager is responsible for planning, executing, and delivering marketing projects. 

A marketing project manager takes on tasks like developing project plans and timelines and coordinating with different teams and stakeholders. 

A marketing project manager wears many hats and plays a vital role in ensuring that projects are completed on time and within budget. Depending on your team, your marketing project manager might handle everything from campaign planning to pressing "publish" on social media posts. Nothing under the "marketing" umbrella is out of scope for a marketing project manager.

The importance of a marketing project manager

A marketing project manager is a crucial player on any marketing team. They ensure that marketing projects are completed on time, within budget, and to the client's satisfaction.

A marketing project manager is, as you might imagine, an expert in project management. They can also lead your team through the different phases of a project:

  • Initiation. In the initiation phase, the project manager works with the client  and the team to define the scope and objectives of the project. 

  • Planning. Project managers develop a detailed action plan during the planning phase. This action plan includes timelines, budgets, and resources. 

  • Execution. The execution phase is when the actual work of the project is completed. 

  • Monitoring. The monitoring phase is when the project manager checks in on your team's progress and makes sure that everything is on track. 

  • Project close. Finally, in the close phase, the project manager ties up loose ends and ensures the client is happy with the final product. 

The Project Management Life Cycle: project initiation, project planning, project implementation, project closure, and project monitoring. Source: Indeed

A successful marketing project manager can also address any problems, issues, or challenges that arise during a project. 

Key responsibilities of a project manager on a marketing team

A project manager on a marketing team is responsible for coordinating the team's efforts and ensuring that all deadlines are met. In addition, the project manager may be responsible for creating and presenting marketing plans to clients or upper management. Other key responsibilities include budgeting and forecasting, as well as overseeing the implementation of marketing campaigns. 

To succeed in this role, a project manager must communicate effectively with clients and team members and have strong organizational and time management skills. Above all else, they must be able to adapt to changes quickly and efficiently to keep the project on track.

What are some typical projects a marketing project manager may be in charge of?

A marketing project manager is responsible for planning, executing, and delivering marketing initiatives. Their workday may include tasks like developing and managing budgets, scheduling and conducting market research, overseeing the creation of marketing materials, coordinating promotional activities, and measuring the effectiveness of marketing campaigns. 

In addition to these day-to-day responsibilities, a marketing project manager may also be responsible for developing long-term strategies and planning for new product launches or brand awareness initiatives. Some marketing project managers also work with clients. 

What skills or tools does a marketing project manager need to be successful?

Successful marketing project managers are skilled multitaskers who can juggle multiple projects while keeping an eye on the details. They must possess strong communication and organizational skills to keep everyone on the team informed and on track. 

Additionally, they need to understand various marketing channels to ensure that each campaign is executed correctly. These channels range from social media to email marketing to traditional media channels like newspapers and radio.

Finally, to be successful, a marketing project manager must be an effective leader who can motivate and inspire others to reach their full potential. 

Typical skills you would expect to see in a marketing project manager job listing include:

  • The ability to analyze marketing data
  • Time management
  • Research 
  • Leadership
  • Task delegation
  • The ability to give feedback
  • Client management 
  • Detail orientation 


A dedicated project manager is an essential part of any marketing team. They ensure that projects are completed on time and within budget. They also play a critical role in communicating with stakeholders and ensuring that all team members work towards the same goal. 

To be successful, a marketing project manager needs strong communication skills, organizational skills, and experience with various marketing tools. 

If you'd like to learn more about marketing so you can become a marketing project manager yourself, check out our free resources. They'll put you on the right path right away. 

Jennay Wangen, Project Manager

What is Revenue Operations?

The holistic approach of Revenue Operations is to eliminate silos within organizations to improve their efficiency, make the most of their systems, and ultimately enable their sales teams to scale.

A revenue operations (RevOps) team can help a company design and implement a variety of things for a business including strategic services, campaign operations, as well as full migrations plus system implementations. RevOps seamlessly marries marketing and sales ops to operationalize the funnel by giving businesses a single source of truth and optimizing processes to continue the ability to scale. For those of you using HubSpot, start here to see the automations you need to fully empower your RevOps processes.

The 3 HubSpot Automations You Need

Notify your sales team of incoming prospects

Keeping your sales team notified of inbound leads is crucial when it comes to funneling prospects into your buyer's journey. By setting up a simple HubSpot workflow to notify your sales team of form submissions, you reduce the risk of letting leads leak out of your funnel. 

Plus, if your company utilizes an internal messaging system (for example Slack), HubSpot has tons of integrations to set up additional notification channels. Check out this example below:

  1. Above: the workflow triggers when a prospect fills out a form. You can specify by form or by page to further segment your form fills to the proper pipelines.
  2. After this form-fill action, you have the ability to set up an internal email notification to notify the proper contacts of these inbound prospects.
  3. If your firm has a messaging platform such as Slack, HubSpot hosts the capability to push notifications directly to your sales reps' DM’s, as well.
  4. NOTE: HubSpot does a brilliant job of calling out errors or incomplete items too (as seen above in ‘changes needed’) which works as an extra set of QA
  5. BONUS: You can pre-qualify leads before routing with a retroactive HubSpot lead scoring model

Automatically create deals from qualified prospects

Using paid media as our next use case example, learn how you can use automation to auto-create deals for your sales team within specific pipelines. Ultimately, this reduces the need for your reps to manually input initial details.

  1. Above: the workflow triggers when a prospect fills out a paid media-specific form.
  2. After this form-fill action, the workflow waits 5 minutes and then automatically creates a deal with the associated company within the paid pipeline.
  3. From here, HubSpot reduces the effort of your sales ops and properly places leads into the correct pipelines.

Use forms and workflows to route qualified leads

Continuing with our paid media example, this workflow shows how you can qualify leads to route them to the right point of contact within your organization. For example, a paid agency may qualify their prospects using a form field inquiring about their monthly spend. From there, they have the ability to route their prospects based on that form fill and get them to the right person to nurture the deal. Here’s an example of how this type of automation works:


  1. Above: the workflow triggers when a prospect fills out the paid media form and specifies their monthly paid spend.
  2. After this action, HubSpot captures their spend data to tag them down the right pipe within this workflow.
  3. In this example, depending on the spending threshold, the leads can be routed to the proper representative based on this scoring data.


Don’t waste precious revenue due to a leaky funnel. Instead, start looking through the eyes of RevOps on how you can implement and optimize your automation processes. By delicately balancing the addition of force and the removal of friction from your processes, you can fully enable your teams to grow efficiently. Stop missing out on the full potential of your automation, see how RevOps can help you patch your leaks!

Adam Kaminski, HubSpot Specialist

In this conversation with VP of Growth Marketing at Terminus, Auseh Britt, talks about demand gen marketing strategies. Today, you’ll hear about the marketing organization at Terminus, traditional demand gen versus ABM, how Terminus prioritizes budgeting, strategic accounts, and broad market coverage, ABM marketing campaigns, pulling intent data for campaigns, how to rally everyone behind a strategy, and some of the common mistakes and misconceptions about ABM.

Starting her career in Civil Engineering, and working for the Department of Transportation, Auseh realized that she enjoyed the project management aspect of the industry. She soon pivoted to marketing roles at InterContinental Hotels, Teleflora, Business.com, Bloomberg, Questex, Logi Analytics, and Terminus. Auseh holds a BSc in Civil Engineering from the University of Florida and an MBA in Marketing from Carnegie Mellon University - Tepper School of Business.

Episode Outline

[00:30] Auseh’s career path

[02:40] Marketing organization at Terminus

[04:25] Traditional demand gen versus ABM

[07:53] Splitting budgets between traditional demand gen and ABM

[10:19] Tying budget to customer lifetime value

[11:44] The split between strategic accounts versus broader market coverage

[13:40] The target market personas

[17:18] Campaign alignment between marketing and sales

[22:08] The mechanics of pulling intent data for campaigns

[23:39] Common mistakes and misconceptions about ABM

[26:59] Rallying everyone behind a strategy

[29:05] Auseh’s advice

Connect with Auseh 



Connect with Korina and Holly

LinkedIn - Korina Edwards, Matter Made

Twitter - Korina Edwards

Matter Made Website

Matter Made Growing Unicorns YouTube Channel

LinkedIn - Holly Chen, ExponentialX

Twitter - Holly Chen

ExponentialX Website

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